PRIVACY POLICY

Big Buzz Productions

(including Sky Visual & Virtual Venue Tours)

Our contact details

Name: Big Buzz Productions

Address: Hazelmere Road, St Albans, Herts Al4 9SA

Phone Number: 01727 400443

E-mail: enquiries@bigbuzzproductions.co.uk

The type of personal information we collect

We currently collect and process the following information:

• If you are a customer or make an enquiry with us we process your name, email address, contact details, postal address, enquiry information, and telephone number(s).
• Details of your visits to our websites and which site you came from to ours.
• Information gathered by the use of cookies in your web browser.
• Details which help us to recommend items of interest.
• Your comments and reviews.
• To deliver the best possible web experience, we use google analytics to collect technical information about your visit and how you found us within search engines etc.
• Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly for one or more of the following reasons:

• For undertaking business with either Big Buzz Productions, Sky Visual or Virtual Venue Tours
• To respond to your queries and/or inform any future communication with us.
• Signing up to/receiving our newsletter or receiving resources and/or special offers
• For interacting on social media channels
• To develop, test and improve our systems and/or services. We do this on the basis of our legitimate business interests.
• To send you communications required by law or which are necessary to inform you about any changes to the services we provide you. For example, updates to this Privacy Policy.
• To send you survey and feedback requests to help improve our services. These messages will not include promotional content and do not require prior consent when sent by email or text message. We have a legitimate interest to do so as this helps make our products or services more relevant to you.

We use the information that you have given us in order to provide you with relevant information of legitimate interest, newsletters, resources, offer details and/or for undertaking day to day business transactions and correspondence with you.

Of course, you are free to opt out of hearing from us by any of these channels at any time.

We do not share your information with third parties.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information include:

• Your consent.

You have given consent for us to process personal data for a specific purpose. You are able to remove your consent at any time. You can do this by contacting unsubscribe@bigbuzzproductions.co.uk

• We have a contractual obligation.

The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.

• We have a legal obligation.

The processing is necessary for us to comply with the law (not including contractual obligations).

• We have a vital interest.

The processing is necessary to protect someone’s life. 

• Public task

The processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law.

• We have a legitimate interest

The processing is necessary for legitimate interests unless there is a good reason to protect your personal data which overrides those legitimate interests.

How we store your personal information

Your information is securely stored.

We will only retain your personal data for as long as:

• it is needed for the purposes set out in this document
• the law requires us to

In general, this means that we will only hold your personal data for a minimum of 1 year and a maximum of 7 years.  After this time your information will be securely deleted and disposed of.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at enquiries@bigbuzzproductions.co.uk  or call us on 01727 400443 if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [Insert your organisation’s contact details for data protection queries].

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk